The Intex Force Inflatable 2 person raft
Guarantee:

 1 Year Warranty Against Manufacturer's Defects

If any part becomes defective, return it for repair or no charge replacement. Guarantee begins when product is delivered. 

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Complete Outboard "policies"

Engine Preparation Information:

When a motor is prepared for shipment it will quite often be drained of fluids for the sake of transportation. THEREFORE, it is your responsibility to make sure that the engine is properly lubricated both before the initial use of the motor and prior to each subsequent use. Failure to keep the motor properly lubricated, or "lack of lubrication" will void all warranty remaining on the motor.

Cancellation and Return Policy:

You have the right to cancel your order any time before the motor leaves the warehouse to you. However, we do have a 5% cancellation fee that goes into effect immediately after you place your order. This fee is due to the various costs that we incur in processing and preparing your motor for shipment. If you cancel any time between the time that you pay for your order and when the motor ships, you will be refunded the total amount paid less the 5% fee. Once the motor leaves the warehouse, as long as the motor that you receive is the motor that you ordered, we have a 100% no return policy. Any issues or problems that may arise once you receive the product are not grounds for return. Problems and issues are given consideration under the warranty of the product.

Engine Selection Policy:

We can help educate you on some of the basic differences between the motors that we have for sale, but we will not be responsible for telling you exactly which motor you are going to need for your boat. We would expect you, as our customer, to take into consideration the legal horsepower limitation on the boat, physical dimensions and weight of the motor, shaft size required, propeller type required, and any other options that you may need such as electric start. Once you have a basic idea of what you need with regard to these previously mentioned engine characteristics we can help you determine which one of our motors will best suit your needs. Neither IHSO, inc., nor our vendors shall be responsible for any mistakes made by you with regard to the engine characteristics that you are looking for and the engine you select. This includes, but is not limited to the above-mentioned characteristics.

Warranty Policy:

 Outboard Motors  are warranteed for 1 year  against manufacturing defects, however, abuse misuse inproper handeling , wear and tear , excessive over loads on the engine or improper gas/oil mixture will void warrantee.

Customer Satisfaction Policy:

We guarantee that the product that you receive will be the product that you ordered. If you are sent an incomplete or incorrect outboard, we will make sure that your order gets corrected with no additional charge to you. When such an issue arises and shipping is going to be involved, all shipping will be done by Standard Ground transportation. Also, if IHSO, inc. decides that a refund is due to you, all refunds will be done within 5-10 business days after the final decision of the disposition of your engine is made.

Shipping Policy:

We want your motor to be received in the same excellent condition in which it left the supplier's warehouse. Therefore, to avoid the possibility of any shipping damage occurring to your motor during transit,  we do everything within our means to assure that your motor is properly inspected and securely packaged before it leaves the warehouse. Please note, no matter what is done to prepare the motor there still is a slight chance of some shipping damage that might occur. Therefore, when you receive your package,  look over the contents of the box carefully to make sure that there are no signs of damage to the contents before you sign for the motor.

Have the driver wait for a few minutes while you open the box and inspect the motor for shipping damage. Make sure you note on the driver's paperwork any (additional…take out) damage that you find on the motor itself during your inspection.

If the shipment looks good:

• Sign on the paper where the driver shows you to sign.

If the shipment looks questionable:

• If there is obvious damage to the product that you believe may have occurred in transit please note it very specifically on the paper that the driver gives you before you sign it.
• Once you have made clear notes on the driver's paperwork that the motor did arrive damaged you can sign the paperwork and the driver is free to go.
• At this point please refer to "Filing a claim" in this document.

Filing a claim: In the case of shipping damage please do the following step:

1. Contact us right away so that we can take issue with the carrier and do whatever necessary to correct this matter expeditiously.

Type of Coverage:

• All Risk & War Risk (Coverage is extended to include risks of war, strikes, riots, and civil commotions.)
• Linehaul Deductible:
• 3% of insured value, minimum $100.00
• Distribution Deductible: $100.00

Special Insuring Conditions:

This coverage insures against all risks of physical loss or damage from external causes during transit excluding improper packaging, inherent vice, losses due to delay or loss of market, and temperature or atmospheric pressure changes. This coverage excludes coverage for wear, tear and/or gradual deterioration, rust, oxidation, and/or discoloration. Also, excludes mechanical or electrical derangement unless caused by a peril insured against hereunder. Warranted that the goods are accompanied with certification of repair or guarantee that they are repaired to a like new condition.

We know that a shipping claim can be an inconvenience for you and we want to express our appreciation in advance for your cooperation and patience. We hope that planning ahead and being prepared for the possibility of such incidents will result in a quicker, more customer friendly claim procedure.

Complete Outboard "policies"

limited to the above-mentioned characteristics.

Return Policy Problems With Your Order Back Orders Shipping International Orders Sales Tax Credit Cards: 100% Safe Shopping Guarantee Can I Order By Mail? Disclaimer Privacy Return Policy Product-Specific Policies The following products' return policies are exceptions to the standard return policy. Return authorization numbers are required for all returns. No returns will be accepted except for damaged or defective merchandise. Contact IHSO, Inc. within 14 days of delivery to request return authorization.    Defective merchandise may be returned, but only with a return authorization number. General Policies Our goal is to provide exceptional service to all of our customers. IHSO,Inc. return policy covers two different sets of circumstances and provides two different sets of solutions, "A" and "B" as stated below. For the following situations at the time the customer receives the product(s): The product was received in defective or damaged condition An error was made by the sender by shipping the wrong item(s) The following remedies will be offered to the consumer for these above-listed cases, within 30 days of the item(s) being originally shipped. Thereafter, no returns or refunds are possible. The item(s) must be returned to the sender in brand new, unused condition in the original shipping packaging and with all parts, accessories, manuals, and blank coupons and/or warranty cards included. Either the customer will be reimbursed for return shipping costs, or there will be no shipping cost to the customer for these returns. Only if the item(s) are returned as described in (a) above, the customer has the option of asking for a complete refund, including the cost of the item(s) and the shipping costs. No restocking fees will be charged to the customer in these cases. For the following situations at the time or after the time the customer receives the product(s): The customer decides that he/she no longer wants the item(s) for any reason (does not like item(s), ordered wrong item(s), etc.) The customer placed the order incorrectly online The customer ordered an item(s) and then finds a better price and want to return the item(s) to IHSO,Inc. The following options are available to the customer: The item(s) many be kept by the customer, as ordered and delivered. Only within the first 30 days after the item(s) are shipped to the customer, the item(s) may be returned to the sender for a refund, if, and only if all of the following four (4) points are fully met. Otherwise, no refund will be given: The customer pays the full shipping costs both for returning the unwanted item(s)s and then the shipping of the replacement item(s). The customer pays any restocking fees required by the distributor(s)/manufacturer(s) involved. If there are additional product costs associated with the customer changing the original order, the customer will pay all those additional costs. The item(s) must be returned in unused, completely new condition, in the original packaging and shipping materials, and with all manuals, warranty cards, instructions, parts, and accessories included. Please note in policy option B above, there is NO provision offered for a refund of the customer's money for original shipping. Required Steps for Returns If your situation qualifies you to return one or more items as defined within solution "A" or "B" as described above, you may return the item(s) you received by following the steps outlines below. Please remember that after first 30 days from the date that the item(s) were shipped to you, [not the date you received the item(s)] you loose the ability to return the item(s). A Return Authorization Number (as explained below) is required before you can return any item. To receive a Return Authorization Number, you must contact IHSO, Inc. by phone or email Without a Return Authorization Number, we cannot accept and process any return. When requesting this Return Authorization Number by email, you must include the following information in your email: Your name (first and last) Your phone number (including area code) Detailed product description(s) and/or SKU number(s) Reason for return (defective, shipping error, etc.) Once you have the Return Authorization Number, follow these steps in shipping an item back as a return. Products must be received by the warehouse within two weeks of receiving the Return Authorization Number. After two weeks, returns will not be accepted. You must include a copy of the original packing slip with a note indicating the Return Authorization Number and the reason for the return. The product must be repacked into its original packing, including the original packing slip. The product must be shipped back to the address given by the returns department. The return authorization must be written on the outside of the shipping box (not the product box). You must use a method of shipping that can be tracked, such as UPS or insured Parcel Post. This is important to ensure arrival at the facility from where it was shipped. Return tracking number, date, and shipping method must be emailed    along with the Return Authorization Number and order number. Please remember, refunds are not given for shipping changes (including return shipping) unless your situation fits within the definition of solutions "A" as explained earlier in this Return Policy. You will receive an email confirming credit when it has been issued. This process can take up to 30 business days from the date the products are received at the warehouse. Problems With Your Order Our policy is simple: you, the customer, always come first. If you have any problem or a question about your order, please contact IHSO, Inc, at their customer service email address.  Please be sure to include your full name, address and order number in your email so that your order can be properly identified and any problem or question quickly resolved. You may also call IHSO,Inc. Customer Service Center at 1-727-821-2028. Back Orders Although we make every effort to prevent shortages or back orders and to immediately remove from our online store those items that sell out of stock, occasionally we will sell out of stock on one or more items more quickly than anticipated, thereby creating a backorder situation. If you order an item whose in-stock inventory reaches zero before we can ship the item to you, within two business days of your ordering the item we will notify you via email of the back order situation and the approximate shipping date. When a back order situation occurs, your total shipping cost for your order will not be increased, even if we need to split your shipment into two or more packages and ship the items on two or more different days. Shipping Most orders are shipped within 48 hours. The exception to this is specialty or test items. Specialty items are products that have to be customized or manufactured to fill your order, such as semi-custom boat covers. Test items are those that we are considering adding on a permanent basis to our warehouse inventory. These will be shipped directly from the manufacturer, and should be delivered in 10-14 business days. You will be notified by email if your order contains items that fit into either of these categories. Our standard shipping method is UPS ground, with heavy or bulky items being shipped through common carriers. Shipping charges vary by item weight and shipping distance, so we need to know your address before final charges are computed. International Orders Presently, we ship within the U.S. and Canada. Some items cannot be shipped to Canada. Canadian customers should contact IHSO, Inc.to verify that their order meets shipment requirements. Contact us via email at telephone (001-727-821-2028)  to request a shipping quote. Sales Tax 7% sales tax is applied to Florida orders only. Credit Cards: 100% Safe Shopping Guarantee We understand how important it is to you to know that your credit card and other personal information is safe and secure at all times. That's why we have instituted a wide range of safeguards to protect you. We guarantee your card information is safe with us, or it comes out of our pocket. We process our online transactions through a partnership with IHSO,Inc. so the name will appear on your credit card statement. Can I Order By Mail? Simply, fill out all the information fields on the order page and then print the page and mail it tous. For fastest shipment, include your credit card information (full name, credit card number, and expiration date). You can also send a cashier's check or money order. Orders placed with a personal check will not ship until the check has cleared, which may takes up to two weeks. Send orders by mail to:  Island Hopper 330-13th Ave South St.Petersburg , Florida  33701 Disclaimer We regret, but we are not liable for errors in product descriptions, pricing and photographic errors. If you note any errors on our site, please let us know.  Privacy We value your privacy and do not sell or rent your email address.